1. Products
   1. Products & prices
   2. Traditional vs digital formats
   3. Photo editing
2. Ordering
   1. Transfer modes
   2. Selecting your photos
   3. Transferring your photos
   4. Order
   5. Payment
3. Order tracking & delivery
   1. Delivery methods
   2. Most packages are delivered directly to your address
   3. Order processing and delivery timeframe
   4. Ensuring your order has been properly placed
   5. What to do if you specified an incorrect delivery address?
   6. What to do if the expected timeframe for the delivery of your order has passed?
4. Services & guarantee
   1. The FOTO.com "Money back guarantee"
   2. FOTO.com takes all necessary precautions for ALL it's customers against damages which may occur during transportation
   3. The FOTO.com "Best price guarantee"
   4. Quality control
5. Reminders
   1. Upload
   2. Order
   3. Other

1. Products

a. Products & prices

• Photo prints & Enlargements
• Photobooks & Photoalbums
• Calendars & Diaries
• Greeting cards
• Free WebAlbum
• Free Photo Editing Software XnFoto

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b. Traditional vs digital formats

Digital cameras take pictures in ¾ ratios such as the 4.4 x 6''. Prints that preserve this ratio allow for a complete print out of your image (see below).

Traditional print sizes have a ratio of 2/3 such as the very popular 4 x 6''. Such prints are narrower than the original image and must therefore crop photo files to fit them in.

For a complete list of available traditional and digital print sizes, click here

Size 4.4 x 6''

4 x 6'' size   If it’s smaller than 4.4 x 6'', then the photo is cropped like this.

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c. Photo editing

Automatic photo enhancement

Foto.com is equipped with Fuji Image Intelligence technology which makes automatic edits to photo files before printing in order to optimize contrast, sharpness and exposure to get the best results for your photos.

The automatic photo enhancement can be deactivated.
However, we strongly recommend this option only for professional photographers or experienced users who would like to obtain personalized effects.

For more information click here

Modify, enhance and personalise your photos :

You can edit your photos with our free online editor that allows you to:

• Crop photos


• Correct red eyes


• Add special frames and effects


• ...

Alternatively, we are offering you (via free download) our photo editing software XNfoto.
For more information about XNfoto and free download, please click here

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2. Ordering

a. Transfer modes

Super Fast Transfer

For small formats: 3½ x 5, 3¾ x 5, 5 x 5, 4 x 6, 4.4 x 6 & 6 x 6.

Fast Transfer

For formats: 3½ x 5, 3¾ x 5, 5 x 5, 4 x 6, 4.4 x 6, 6 x 6, 5 x 6.6, 5 x 7, 5 x 7.4, 6 x 8 & 6 x 8½

Classic Transfer[b]

For all formats including 8 x 8, 8 x 10½ & 8 x 12

[b]Ultra Fast Transfer (WebAlbum only)

Transfers up to 10 times faster using a compression module. This tool is designed for WebAlbum users that wish to share photos almost instantly with friends and family. These photos will NOT be printable.

In conjunction with this service, another transfer mode can be used for photos they also wish to print.

HTML Transfer

Admittedly less user friendly and slower than other transfer modes, it is compatible with ALL operating platforms (Windows, Mac, Unix, etc).

>>> Should you encounter difficulties

For more information on how to use the different transfer modes please refer to the section "Transfer your photos".

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b. Selecting your photos

>>>To see an explanatory animated guide, click here

>>>To see an explanation in pictures, click here

>>>For an explanation of the classic html transfer, click here

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c. Transferring your photos

There is a maximum number of 1000 prints per order. There is also a maximum file size of 15 Megabytes per photo.

• Length of transfer

Essentially, the upload time depends on :

1. The upload speed of your Internet connection


2. Your choice of transfer mode


3. The size of your photo files

• In case the transfer is interrupted, don’t worry !

• There is no need to upload your photos more than once

• For transfer troubleshooting, please double check the following points:

• Internet Explorer for Mac


• Opera (regardless of the platform)

• Mac users that encounter transfer difficulties

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d. Order

• Available options for photo prints

After you have transferred your photos, you will land on the ordering page with a number of printing options available :

- The number of photos you want for each photo
- Select the size of the print
- You may choose with or without white borders
- Choose the printing area to "fill" or not to fill all the available paper surface
- Chosse the type of paper (glossy or mat).

Should you encounter difficulties click here

• Your Address

You can specify two different addresses: one for the customer information which will be used for reference and another if the delivery address is to be different from the first.

PLEASE NOTE: Do not give the wrong address! If you do, unfortunately, it is the only case where the clause "money back guarantee" does not apply.

.Summary sheet

1. A confirmation of your address. Please double check it!
2. Don’t worry, we allow you to go back to the previous page in order to modify your address.
3. Summary of your order with price confirmation.
4. Again we allow you to go back to the previous page in order to modify your processing choices.
5. Allows you to confirm your order and move on to the next step

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e. Payment

• Payment options

All our extensive available payment methods are indicated at the bottom of the homepage.

• Secure Payment

1. We do not store the card numbers used to make payments in memory. These numbers and the other data are directly transmitted to the banks we work with, and we never have access to this information.

2. When this data is transmitted to the bank, it is sent in code and is illegible, except to the bank which receives it.

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3. Order tracking & delivery

a. Delivery methods

Delivery is normally by post. For larger orders, we may use special carriers.

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b. Most packages are delivered directly to your address.

The size of our packages, for orders of up to 400 pictures, ensures they are treated as letters (as opposed to packages), and that therefore they can be delivered directly into your mailbox.

However, it can happen that your postal carrier, does not drop it off for either one of two reasons:

- Your mailbox is considered too small.

- He or she has too much to carry that day and decides to leave you a note. In either of these cases, you will have to pick it up at your local post office.

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c. Order processing and delivery timeframe

Please find the average timeframe for delivery to your location below :   United States 4 - 6 working days   Other European Countries 2 - 5 working days   Rest of the World 4 - 7 working days Please find the average timeframe :   Photo prints & Enlargements 1 - 2 working days   Framed Photos 2 - 3 working days   Posters & Photo collage 2 - 3 working days   Calendars & Diaries 2 - 3 working days   Greeting cards 2 - 3 working days   Photo items 2 - 4 working days   Diaries 2 - 4 working days   Personalised books 3 - 5 working days   Photoalbum 3 - 5 working days   Canvas photos, Aluminium Prints, Plexiglas™ Prints 3 - 5 working days

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d. Ensuring your order has been properly placed

1. Immediately after your order wait for the automatic redirection to our confirmation page :

2. If you do not see that page for ANY reason, do not panic. Go to the homepage www.foto.com, click on the thumbnail "Order tracking" or use this link, and search on the lastname you used for your order. If you need help using the online tracking tool click here

Please try again a few hours after placing your order as it can take some time for our systems to be updated.

3. You should also receive a confirmation email from us. However, your inbox might treat it as spam. To avoid this, you should add confirmation@foto.com to your address book as a contact, so that you can receive your invoice and notification of shipment when your order is complete.

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e. What to do if you specified an incorrect delivery address?

Contact us immediately. If your order has not already been posted, we will make the appropriate corrections. Unfortunately, if your order is already in the post, you will have to make a new order.

If, by any chance, the postal services return your original order here to us, we will destroy it. This is because we are concerned with the protection of your data and private information.

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f. What to do if the expected timeframe for the delivery of your order has passed?

1. Double check the status of your order by using the online order tracking, click here

2. If the status of your order is at 100%, this means your order has been processed and handed over to the postal services. Please be patient as we cannot influence these timeframes.

3. If the status of your order is not 100%, please know that we are aware of this fact and are doing all we can to ensure your order is processed as quickly as possible. You will be notified by email when the status of your order changes and you can expect delivery within the next few days.

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4. Services & guarantee

a. The FOTO.com "Money back guarantee"

Our objective is to consistently produce exceptional quality photo printing and finishing. So, if the quality of our products does not meet your expectations, we will reimburse you. If you are not satisfied, you need to contact our customer support team within 2 weeks after you have received the order.
So that you don't incur any extra shipping expenses, we don't usually need the original order back from you. Just send us, via e-mail, proof of the order’s destruction (a picture of the product you received with the order obviously and visibly torn up will suffice).

Alternatively, you may request a reprint of your order and we will produce and ship it at our expense.

The Money Back Guarantee is unlimited and regardless of the reason, covers a refund of the full amount of your initial order, including shipping costs.

The Money Back Guarantee is not applicable :

• a. in the event of orders that have not been delivered because of a client’s own neglect (e.g. delivery address is incorrect, address is unknown to the postal services or the order is not picked up from the Post Office, etc.).


• b. orders that benefit from the “Special Handling” associated with large orders.

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b. FOTO.com takes all necessary precautions for ALL it's customers against damages which may occur during transportation

Your photos will be sent to you in a rigid plastic packaging or an extra thick carton box (depending on the size of your order). The pictures will be held in place by plastic tape as well as additional foam packaging. This packaging is far more resistant than the flexible packaging used by some of our competitors. In addition, you are insured by our "money back guarantee". When contacting customer support, please send a picture illustrating your claim as an attachment to your email.

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c. The FOTO.com "Best price guarantee"

Fotocom’s mission is to offer its clients exceptional photo printing and end quality at the lowest possible prices. With this goal in mind, Foto.com has decided to supplement its money back guarantee (quality guarantee) with a guarantee on prices.

Should you find better prices elsewhere, please contact us and we will match them for you. All quoted prices must be inclusive of tax, shipping (first class mail) and handling.

In order to benefit from our guarantee and in fairness to our customers, we request that:

1. Quoted prices be accessible to all customers (no special offers or reductions, promotional codes, etc.)

2. The quality of the paper used for printing must be of similar quality, i.e. Kodak or Fuji.

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d. Quality control

Please, click here to access our quality page

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5. Reminders

a. Upload

1. Maximum of 1000 photos per transfer


2. Size limit : 15Mo per file (JPEG or jpg)


3. The small color bars indicate to you whether the quality of the file is sufficient to be correctly printed.


4. PHOTOSHOP : if you use Photoshop to improve your photographs, please download and install the following profile (profile FOTO.com) and apply it to your photos.


5. Use XnFoto (free) to eliminate red eyes before transferring your photos.


6. Choose the digital formats so that you photographs are not cropped.

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b. Order

1. Maximum 1000 photos per order


2. The rating which is under “Quality” indicates to you the quality of your file and whether it is sufficient to be correctly printed
   optimal > sufficient > borderline > insufficient


3. Click on the eye to pre-visualise your photo and check framing.


(In the pop-up box of the eye :

If you used Photoshop to improve your photographs, please download and install the following profile (profile FOTO.com) and apply it to your photos. If you use any other profile, you cannot trust the visualization of this window)


4. The red dotted line on the thumbnail indicates the printed zone.


5. You can specify 2 different addresses : for customer information that will be used as a reference and another if the delivery address is different (second screen of order)


6. Please verify your address. If you make a mistake, the “satisfied or your money back” clause cannot be applied (second screen of order)


7. Verify the summary of your order. Check that the number and the format of the photos are correct (third screen of order)

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c. Other

1. The 3 different groups of photos are not associable in the same order. A group = an order


2. The different upload modes do not affect the price


3. If you lose your order number, you can always find it by using the "Order Tracking" section of our site and search by your last name.


4. The only methods of payment that are accepted are those indicated on the site

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